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 Posted: Mon 13:41, 02 Dec 2013 Post subject: the BBC said |
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Ryanair chief says airline must end 'macho' attitude
DUBLIN, Ireland, Sept. 21 () -- The top executive at Ireland's discount carrier Ryanair said the airline will step up efforts to respond to customer complaints.The airline recently found itself at the very bottom of a Which? magazine list of 100 of Britain's largest brands in terms of customer satisfaction,[url=http://www.ksacinc.com/cheapgucci/?]gucci outlet online[/url], the BBC reported Saturday."I am very happy to take the blame or responsibility if we have a macho or abrupt culture. Some of that may well be my own personal character deformities," Ryanair Chief Executive Officer Michael O'Leary said in a speech at the airline's annual shareholder meeting.The BBC said O'Leary addressed a few concerns, including customers complaints about paying fines for carry-on luggage that exceeded the weight limit by a fraction."A lot of those customer services elements don't cost a lot of money," he said.He announced the company will set up an office to deal with complaints sent in by email.The airline responded this week to a newspaper article that described a customer who was charged $254 for changing his flight plans due to a family crisis. His family, the BBC said, had died in a fire.The grieving passenger, Muhammad Taufiq Al Sattar,[url=http://www.ksacinc.com/cheapgucci/?]cheap gucci bags[/url], said he burst into tears as he conveyed his story to airline personnel.Ryanair said it will return the flight transfer fee.
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